13 Boulevard Molinari
13008 Marseille
Ph. : +33 9 51 14 63 86

Trademark INPI n° 17 4 326 890
SIRET : 78953149800028
Public passenger road transport licence : 2014/93/0000586
Atout France register of tour and holiday operators : IM013130005
Professional liability insurance : HISCOX RCP0230721

Sales conditions

Annual rates are guaranteed in euros, VAT included.
Entrance fees to monuments, lunch and meals, tips and tasting are not included unless if it is mentionned in the description.
Excursions return times are approximate depending on traffic.
Excursions are subject to availability and sold until the day before departure at 7 pm.

Children : up to 3 years old, free of charge.
From 4 to 11 years old : 50% discount.
Child safety seats are provided by Provence Explorer.

Assurance : During the whole day Provence Explorer are responsible for their clients.
Provence Explorer cannot be held responsible for the loss or stealing of personal belongings in or out the vehicle.
Luggages are not allowed during excursion.
Guarantied departure with a minimum of 2 people.

These general sales conditions and cancellation fees prevail over consumer act L121-20-4.

Cancellation fees

Cancellation due to client :
- No penalty up to 48 hours before departure
- From 48 hours to departure day : no refund
- No refund if the excursion was intentionally stopped by the client or when people missed the tour because of lateness.

Cancellation due to Provence Explorer :
The responsability of Provence Explorer may be sought if the course of the trip is delayed or prevented due to force majeure or fortuitous event, because of the other party or a third party or external causes such as unrest, intervention of civil or military authorities, natural disasters, strikes, external causes, cultural events, closure of roads, fire, water damage, poor operation or interruption of the telecommunications network or grid. Force majeure means any event outside the Party affected, unpredictble, irresitible and insurlontable, which prevents Provence Explorer from performing all or part of the obligations under this Agreement to its load. In all cases, Provence Explorer will do everything in its power to limit the duration and affects of fortuitous event, force majeure or external cause.
In the event of force majeure, the client may not require Provence Explorer to compensate.
All excursion payment implies full acceptance of these general conditions of sale.